Terms and conditions
Please take a moment to read through the terms and conditions below. These outline how my tutoring services operate and help ensure a smooth and respectful experience for everyone.
Scheduling Policy
School Holidays
Tutoring is available during school holidays. If you'd like to continue lessons over the break, just let me know!
Holiday Programs
During special occasions such as Easter, Halloween and Christmas, I will be running small-group, 2-hour themed sessions designed to make learning fun and engaging.
Public Holidays and Christmas break
I don’t tutor on public holidays or during the Christmas shutdown period. If your lesson falls on one of these days, you won’t be charged. If you’d like to reschedule, I’m happy to arrange a make-up session.
Late Arrivals and Supervision
If a student arrives late, the session will still finish at the scheduled time to keep things fair for all students. The full session fee will still apply. Drop-off & Pick-up: To ensure a smooth session, please drop off your child at least 5 minutes before the lesson starts and arrive on time for pick-up. If pickup is delayed by more than 10 minutes, a supervision fee may apply.
Cancellation Policy
Cancelling or Rescheduling
I understand that life happens! If you need to cancel or reschedule a session, please give me at least 24 hours’ notice.
Short Notice Cancellations
For cancellations made within 12 hours of the session, a 50% cancellation fee will apply. However, I know that sometimes things are unavoidable—your child may fall ill or an emergency may arise. If that happens, please reach out as soon as possible, and I’ll do my best to reschedule within the same week.
If I need to cancel
If I ever need to cancel a session, I’ll give you as much notice as I can. You’ll have the option to reschedule or receive a refund, if applicable.
Extended absences or ceasing tutoring
For extended absences, please provide at least 2 weeks' notice, and if you decide to finish tutoring, I kindly ask for 2 weeks' notice before your final session.
Liability Policy
Invoices and Payment
• Invoices will be issued before tutoring commences.
• Payment is due by the conclusion of the tutoring session.
• Accepted payment methods: Bank transfer and PayID.
Receipts and Late Fees
• Receipts will be issued upon receipt of payment, no later than the end of each week.
• A $10 late fee applies to invoices overdue by 7 days.
• If more than two invoices remain unpaid, tutoring will be paused until payment is received.
Safety and Supervision
All tutoring sessions will take place in a dedicated classroom where I will be present at all times. I maintain a valid and current police check and a Working With Vulnerable People check to ensure a safe and positive learning environment.
While I take every precaution to keep sessions safe and productive, Bright Young Minds is not liable for personal injury, loss, or damage to personal belongings that may occur before, during, or after sessions.
Liability Policy
Academic Results
I’m committed to helping every student grow and succeed, but academic progress depends on many factors, including effort, attendance, home study, and individual learning pace.
While I strive to provide high-quality tutoring, I cannot guarantee specific academic results or improvements. Bright Young Minds is not responsible for any outcomes beyond the tutoring sessions, such as test results, school grades, or missed academic opportunities.
Liability
By enrolling in tutoring, you agree that Bright Young Minds and I cannot be held responsible for any claims, damages, or costs that may arise from your child’s participation in tutoring sessions. This includes, but is not limited to, any direct or indirect losses, incidental issues, or legal costs that may occur.